Contact your lender first
Lenders have hardship teams and are required to consider requests for help. Changes may include a temporary pause or reduction in repayments, extending the loan term, or switching to interest-only for a period.
Call the lender, tell them you're experiencing financial hardship, and explain what's changed, for example job loss, illness, relationship breakdown or a natural disaster. The lender must respond to a hardship notice within 21 days.
How we can help
If your loan was arranged through Lend Secure, Ram can help you understand your options, find your lender's hardship contact and, where appropriate, look at whether refinancing or restructuring could help. Call 0402 634 591 or get in touch.
Free, independent help
- National Debt Helpline: free financial counselling, 1800 007 007, ndh.org.au
- Moneysmart: ASIC's free guidance on managing debt, moneysmart.gov.au
- AFCA: if you can't reach an agreement with your lender, 1800 931 678, afca.org.au
If you're feeling overwhelmed, Lifeline is available 24/7 on 13 11 14.
Last reviewed: September 2026. We may update this document from time to time; the current version is always on this page.